Fix can't update WordPress plugin?

 You should be able to update the plugin via the main Updates page in the WordPress Dashboard. If you're sure that a new version of the plugin is available but it's not appearing for you to install, please check the following:

  • Is your license key active? If you have changed domain names (e.g. if you've moved from a development site to your live domain), go to the plugin settings page and re-save your license key to activate it on the live domain.
  • Has your subscription expired? If you bought the plugin more than 12 months ago and haven't renewed then your subscription may have expired. You will need to renew or re-purchase the WordPress Plugins to get a new license key before you can update.
  • Has the update only just been released? If the new version of the plugin was released very recently, then it may not be available for you to install yet. It can sometimes take a while for updates to become available on all sites. Please check back later to see if the update is appearing for you.

Automatic update is unavailable for plugin

This warning means that your license key is not active on your current domain. You can only update the plugin if you have a valid and active license key.

This normally happens if you have moved to a different domain since you first activated the license key. For example, perhaps you started using the plugin on a staging site and have since moved to your live domain name.

To fix the problem, simply:

  1. Log into your Account.
  2. On the 'Order History' tab, click on 'View Licenses' next to the relevant purchase.
  3. Click 'Manage Sites' on the next page.
  4. From this page, you can add and remove URL's that your license key is active on.
  5. If problem is not fixed Call  +1-857-342-2365 for help and support.

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