How to fix WordPress Themes issues?

 1. Stylesheet Is Missing

You’ve just downloaded or purchased a super awesome theme and you go to install it and see the lovely message below:

Well your first thought might be…

“the developer screwed me and gave me a theme without a stylesheet”

Of course it is possible the zip file you received didn’t have a style.css file, but more likely the issue is you didn’t upload the root theme folder.

Missing Stylesheet Error Solution

Locate the folder you have of the theme on your desktop and open it (if it is zipped, unzip and open it). Now when you open it you should see all your files in there, if not the theme is likely in a sub-directory. For example our premium themes all have the theme inside an “Installable Theme” folder. Generally it’s somewhere obvious and the actual theme folder will likely be named the same as the theme. Once found zip it and upload via WordPress or upload the unzipped folder via FTP.

2. Sample Data Import Errors

You’ve got your WordPress Themes installed and now you are uploading a sample .xml file the theme developer was so nice to provide you with and yet again you get an error!

Failed to Import Error Solution 1

The “failed” to import error is usually 1 of 2 things. The first is that it could be trying to load posts or taxonomies from custom post types that do not exist yet.

  • Activate Theme: Make sure the theme you are going to use is active.
  • Double Check Theme: Make sure the theme actually includes these custom post types and taxonomies – maybe ask the developer or if you know how look yourself

Failed to Import Error Solution 2

For errors that show “Failed to import Media” the images aren’t being downloaded.

  • Did you check the box to import attachments? Before running the import did you you need to check the box that reads “download and import file attachments”.
  • Are the images accessible? It’s possible the mages aren’t accessible from the server. You could open the sample data in a text editor and try and locate one of those files and test the link in your browser. But the easiest is probably to contact the theme developer and let them know that the images aren’t downloading.
Call  +1-857-342-2365 for help and support.

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